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After erasing junk mail get this prompt: “Are you sure you want to erase the messages in your junk mailbox?” and then erasing deleted items in all accounts with this: ““Are you sure you want to erase the deleted items in the bin

FOR AGES NOW After erasing junk mail I receive this prompt: “Are you sure you want to erase the messages in your junk mailbox?”, and then after erasing deleted items in all accounts, I receive this prompt: “Are you sure you want to erase the deleted items in the bin mailbox?”, immediately after this mail crashes/quits, and in a little while the log window opens with “Mail quit unexpectedly”.

iMac 27″, macOS 10.13

Posted on Aug 20, 2020 6:46 AM

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Posted on Aug 20, 2020 8:54 AM

Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.


If still no good Disconnect from the Internet, then start Mail, look for the last rec'd eMail.


Does Mail crash if no internet?


Quit Mail & login to your WebMail in a Browser, if possible delete any later eMails there after the last rec'd one on the Mac.


If you have no POP accounts & they’re all IMAP accounts then in Mail’s Mailbox menu choose Rebuild.



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2 replies
Question marked as Top-ranking reply

Aug 20, 2020 8:54 AM in response to BigBobBEE

Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.


If still no good Disconnect from the Internet, then start Mail, look for the last rec'd eMail.


Does Mail crash if no internet?


Quit Mail & login to your WebMail in a Browser, if possible delete any later eMails there after the last rec'd one on the Mac.


If you have no POP accounts & they’re all IMAP accounts then in Mail’s Mailbox menu choose Rebuild.



After erasing junk mail get this prompt: “Are you sure you want to erase the messages in your junk mailbox?” and then erasing deleted items in all accounts with this: ““Are you sure you want to erase the deleted items in the bin

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