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Cannot download 4K video

I cannot download 4K videos taken from my iPhone 11. I tried uploading to iCloud, Dropbox, and directly to my computer.


iCloud - says upload error

Dropbox - says unable to upload

PC - says unable to reach phone.


The file size is almost 2 Gb. What can be done to fix this?

Windows, Windows 6

Posted on Aug 9, 2020 8:22 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 11, 2020 1:05 PM

Hi CanFunHelp,


Thanks for your post! We understand you are unable to download 4k videos to your PC. Is it a specific video or is the issue random? Do you have iCloud Photos enabled? If you haven't already, refer to the support articles below.


Import to your PC

Get help with iCloud Photos


Let us know what you find out!


Take care!

2 replies
Question marked as Top-ranking reply

Aug 11, 2020 1:05 PM in response to CanFunHelp

Hi CanFunHelp,


Thanks for your post! We understand you are unable to download 4k videos to your PC. Is it a specific video or is the issue random? Do you have iCloud Photos enabled? If you haven't already, refer to the support articles below.


Import to your PC

Get help with iCloud Photos


Let us know what you find out!


Take care!

Cannot download 4K video

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