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MrP15 Author

Level 1

4 points

Mouse Stopped Working

Mouse batteries are ok. Even bought a new mouse. It still will not connect with my iMac. Anyone have an idea of the problem?

Posted on Aug 7, 2020 10:25 AM

Top-ranking reply

Allan Jones

Level 9

73,052 points

Posted on Aug 7, 2020 10:35 AM

It is an Apple mouse or an aftermarket device (current Apple mice do not have removable batteries)?

The previous generation of Apple wireless mice had batteries and only work via Bluetooth. If it is one of those, please see this Apple article on potential interferences that can negative affect wireless device performance:

Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support

An SMC reset may also help get the mouse recognized:

How to reset the SMC of your Mac - Apple Support

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