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mrsmicrobrew Author

Level 1

4 points

ICloud says I have 220GB in Documents--cannot access them

I am trying to retrieve everything from iCloud. I want to downgrade my storage. I've removed many files, but iCloud still says I have 220GB of 'Documents' in iCloud. I believe them to be my music collection, but I cannot access them on either of my MacBooks. One runs Sierra and the other runs Catalina.

I really don't want to just delete a device to clear this issue, and I'm not sure that would work anyway.

Any ideas? Thank you!

Posted on Jul 14, 2020 6:09 PM

Top-ranking reply

zinacef

Level 10

88,467 points

Posted on Jul 15, 2020 4:13 PM

Have you tried deleing via System Preferences > Apple ID > Manage?

Manage your iCloud storage - Apple Support

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ICloud says I have 220GB in Documents--cannot access them

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