You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📢 Newsroom Update

The new iPad mini is available today. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad not turning on. Charging or software issue?

My empty red battery icon is blinking after every 3 secs after I put it to charge, I have waited till it completes one hour of charging time, but still the iPad isnt turning on.dont know what to do..there is no apple support nearby to my location.just worried of the situation

iPad Pro 11-inch Wi-Fi

Posted on Jun 26, 2020 2:07 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 26, 2020 2:16 AM

We, just users like you, can't diagnose that kind of issue remotely, sorry.

If you've already tried (to no avail) all the steps provided in this support guide:--> If your iPad won't charge - Apple Support

contact Apple Support using this link:--> Get Support

Regards

Giulio

2 replies

Jun 26, 2020 2:39 AM in response to vashishta

I note from your photograph that you’re not using the original (white) charging cable that was supplied with your iPad. Perhaps the same can be said for the Power Adapter (charger)?


To diagnose and hopefully resolve this charging problem, you should first attempt to charge your iPad with the correct cable and Power Adapter. The Power Adapter rating should be at least 10/12W (the Apple supplied Power Adapter will very likely be 12/18W).


If necessary - so as to positively identify which item is causing the issue - the connecting cable, Power Adapter (and if necessary, using a different wall outlet) should be systematically changed for known-good items.


Here is an additional fault-finding guide from Apple:

If your iPhone or iPod touch won't charge - Apple Support


It is most probable that either your cable or Power Adapter has a fault - or, if using non-OEM components, are not suitable for your iPad.


I hope this guidance proves to be helpful in resolving this problem.

iPad not turning on. Charging or software issue?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.