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I have MacOS 15.15.5 Catalina on my Macbook Air Early 2015. I am having trouble signing in to imessage and face-time. For imessage when i sign in with my apple id, sometime i am able to sign in to the app but then it opens preferences to sign in again and then it says: "An error occurred while Activation/activationg imessage". And sometime i even cant sign in to imessage app itself. My icloud works everywhere except for imessage and facetime.
MacBook Air 13″, macOS 10.15
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin.
Etrecheck – System Information.
Web site version if required. https://etrecheck.com
I am not running any VPN or using any Anti-Virus program. I have tried making another user account (admin) and booting into safe mode but the problem doesn't go away. The report from the software is attached.
I don't see anything in the report that should be causing problems.
If you still have problems, have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.
You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.
There is a contact link.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (The link doesn’t always load)
Get Support Work through the screens to get a chat option.
Apple Support schedule phone call
Perhaps this may help: https://support.apple.com/en-us/HT201422
Nope, it didn't help. I have no internet connectivity issues, i have a strong and fast internet connection. I tried resetting the NVRAM and deleting the com.apple.apsd.plist file and restarting my mac but deleting that file worked only once and when i rebooted my mac again later i got the same problem. Now after resetting NVRAM its says an error occurred during activation. I cant create a new apple id from imessage app its say something went wrong or an error occurred.
Imessage Activation
