Apple TV not working on Samsung tv

Cannot start the app on my TV, it just tries to load and does not open.

Posted on Jun 22, 2020 05:41 PM

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Question marked as Top-ranking reply

Posted on Jun 22, 2020 10:44 PM

Try restarting the TV.

Verify that the Apple TV app is up-to-date/that no newer update is available.

Verify that the smart TV OS and TV firmware is up-to-date.

Verify connectivity to the home network and the internet. Verify essential open ports.

Verify your country or region settings. Verify your time zone setting. Verify the time setting.

Verify that no VPN or custom DNS is used.


If you still need help, contact Apple Support.

1 reply
Question marked as Top-ranking reply

Jun 22, 2020 10:44 PM in response to rpunto

Try restarting the TV.

Verify that the Apple TV app is up-to-date/that no newer update is available.

Verify that the smart TV OS and TV firmware is up-to-date.

Verify connectivity to the home network and the internet. Verify essential open ports.

Verify your country or region settings. Verify your time zone setting. Verify the time setting.

Verify that no VPN or custom DNS is used.


If you still need help, contact Apple Support.

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Apple TV not working on Samsung tv

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