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Apple Id disabled

ive just purchased and activated my new iPhone and when using my same old Apple Id (which I haven’t used in a while) I tried to download my apps such as Snapchat and messenger but when I hit download it says that my account has been disabled in the App Store and iTunes. I’ve checked my purchase history to see if I had any old failed/pending payments and I see nothing. I’ve tried adding my visa as a payment method and after I type in all my info it says in red at the top of the screen the same message about my account being disabled. I have reset my password, logged out, restarted my phone, anything I can think of/have seen on the internet.

iPhone 6 Plus, iOS 11

Posted on May 4, 2020 4:38 AM

Top-ranking reply

donv_the_ghost

Level 9

50,942 points

Posted on May 4, 2020 4:55 AM

Use the first support link below. See If you see a message that says 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856 "There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.”

Use the Apple recommended support link above first.

And, if necessary, go here is how to contact iTunes worldwide support via text or

chat using this link https://support.apple.com/choose-country-region/itunes After

choosing your country, see the heading Tell us how we can help.

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Apple Id disabled

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