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Ilmianfhm Author

Level 1

23 points

Quick start needed to update iOS first!

Hello,

i am trying to setting up the new iPhone 11 my mom got last night. We wanted to transfer the data from her iPhone 6s to the new iPhone 11 via Quick start. We began the process just fine, but afterwards, the iPhone 11 prompts us to download new iOS update. Mind you, there is no option to skip or ‘remind me later’ in the prompt screen. So we tapped yes and it began downloading and installing. However it has been more than 12 hours but the iPhone 11 is still trying to update! It is crazy loong. I have been searching through Google etc but could not find any solutions. Is this normal process? What can i do to set up the iPhone? Thank you x

iPhone 6s Plus, iOS 13

Posted on Mar 24, 2020 10:34 PM

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Top-ranking reply

Community Specialist

Posted on Mar 25, 2020 6:46 PM

Hello Ilmianfhm,

Welcome to the Apple Support Communities, and I understand the update portion of Quick Start is taking too long. I'll do what I can to help.

Since it has been some time, try restarting the process again. You might still be able to do this by restarting the iPhone: Restart your iPhone

If there are still issues with passing through Quick Start, setting up the iPhone as new then updating as mentioned here: Restoring an iPhone, iPad, or iPod touch backup from iCloud or from a computer when a later version of iOS or iPadOS is required

Best regards.

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Top-ranking reply

Community Specialist

Mar 25, 2020 6:46 PM in response to Ilmianfhm

Hello Ilmianfhm,

Welcome to the Apple Support Communities, and I understand the update portion of Quick Start is taking too long. I'll do what I can to help.

Since it has been some time, try restarting the process again. You might still be able to do this by restarting the iPhone: Restart your iPhone

If there are still issues with passing through Quick Start, setting up the iPhone as new then updating as mentioned here: Restoring an iPhone, iPad, or iPod touch backup from iCloud or from a computer when a later version of iOS or iPadOS is required

Best regards.

Reply

Quick start needed to update iOS first!

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