software update

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Level 1

8 points

software update

I am trying to update my software on the mac, but everytime I do it my mac will just restart and not update. what should i do

MacBook Pro 13", macOS 10.15

Posted on Feb 8, 2020 02:09 PM

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Answer 1

Top-ranking reply

sberman

Level 10

271,474 points

Feb 9, 2020 11:13 AM in response to rohan60

Thank you for providing a much clearer description of your issue and situation.

rohan60 wrote:

the storage for my Mac is 120gb but i only have 6gb available, would that be the issue?

That is almost certainly your issue. Your disk needs considerably more than 5% of its space free. Updating an operating system requires plenty of temporary storage.

I suggest not even attempting the update until you have an absolute minimum of 12GB free (10%), but you may need even more.

How to free up storage space on your Mac - Apple Support

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Answer 2

sberman

Level 10

271,474 points

Feb 8, 2020 02:34 PM in response to rohan60

"update my software" ...

What software?
From what version?
To what version?

"on the mac" ...

What model?
What year?
What version of MacOS?

"my mac will just restart and not update" ...

How many times does the restart occur?
Does activity continue after the restart?
How do you react (what actions do you take, if any) after each restart?

Writing an effective Apple Support Commun… - Apple Community

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Answer 3

rohan60 Author

Level 1

8 points

Feb 9, 2020 10:25 AM in response to sberman

I have MacBook Pro 2017 with macOS Catalina current version is 10.15.2 and I am trying to update it to 10.15.3. every time I try to do the update it will ask me to restart the computer and when I click restart the will restart but I wont get updated after the restart. no matter how many times I try it, same thing happen every time. the storage for my Mac is 120gb but i only have 6gb available, would that be the issue?

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