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I received an ipod from someone but the activation security is still active. I have no way to contact this previous owner can I reset the ipod without their information

how do I reset a device when I have not ability to contact the previous owner


iPod Touch (4th Gen)

Posted on Dec 30, 2019 8:05 AM

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Question marked as Top-ranking reply

Posted on Dec 30, 2019 8:08 AM

If a used iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it).

As you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.

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Question marked as Top-ranking reply

Dec 30, 2019 8:08 AM in response to kwillis0076

If a used iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it).

As you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.

I received an ipod from someone but the activation security is still active. I have no way to contact this previous owner can I reset the ipod without their information

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