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What if the previous owner doesn't remember thier password

My grandfather gave me his iPhone 6plus but it has a activation lock on it. He is elderly so he doesn't rember his Icloud nor his password. So what do I do?

iPhone 6s Plus

Posted on Dec 27, 2019 1:17 PM

Top-ranking reply

anypats

Level 7

21,339 points

Posted on Dec 27, 2019 1:29 PM

Work through these with him:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support

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What if the previous owner doesn't remember thier password

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