You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Activation Lock Problems

“What if your grandfathers phone is broken has been handed down to you, and you try to login but your in Activation Lock and you’ve asked home for his account and his password but he doesn’t remember... Is there anybody I can go to to fix this situation?”

iPhone 11, iOS 13

Posted on Nov 7, 2020 6:59 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 7, 2020 7:08 PM

Tell him to use Apple's iForgot service or contact their Account Security team, or the iPhone’s original owner to supply Apple with its purchase receipt and ask them to remove the lock.


(185665)

1 reply

Activation Lock Problems

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.