You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Watch setup not accepting Apple ID

After latest update trying to re-pair watch and phone, setup will not accept correct Apple ID

iPhone 6s Plus

Posted on Oct 6, 2019 6:44 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 6, 2019 6:47 PM

Follow the instructions here, including contacting Apple Support via the link in the article if necessary:


Set up your Apple Watch - Apple Support


If you are instead referring to Activation Lock, which prevents unauthorised use of Apple Watch if it is lost or stolen, then:


To be able to pair the Apple Watch to your own iPhone, you would need the previous owner (who may not be the seller) to either enter their Apple ID and password on your iPhone or to turn the feature off via https://www.icloud.com/ (by signing in with their Apple ID > Find My iPhone > All Devices, then select the Apple Watch > Erase Apple Watch > Next until erased > click X next to the watch).


If you cannot arrange for the previous owner to do this, then you will not be able to use the Apple Watch and should, if possible, return it to the seller for a refund.


There is no way around this security feature.


Apple will not advise you of the previous owner's contact details, nor will Apple pass your details on to them or unlock the watch for you.


More information:


2 replies
Question marked as Top-ranking reply

Oct 6, 2019 6:47 PM in response to Shusandawn

Follow the instructions here, including contacting Apple Support via the link in the article if necessary:


Set up your Apple Watch - Apple Support


If you are instead referring to Activation Lock, which prevents unauthorised use of Apple Watch if it is lost or stolen, then:


To be able to pair the Apple Watch to your own iPhone, you would need the previous owner (who may not be the seller) to either enter their Apple ID and password on your iPhone or to turn the feature off via https://www.icloud.com/ (by signing in with their Apple ID > Find My iPhone > All Devices, then select the Apple Watch > Erase Apple Watch > Next until erased > click X next to the watch).


If you cannot arrange for the previous owner to do this, then you will not be able to use the Apple Watch and should, if possible, return it to the seller for a refund.


There is no way around this security feature.


Apple will not advise you of the previous owner's contact details, nor will Apple pass your details on to them or unlock the watch for you.


More information:


Apple Watch setup not accepting Apple ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.