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Apple introduces powerful new iPad mini built for Apple Intelligence. Learn more >
Apple introduces powerful new iPad mini built for Apple Intelligence. Learn more >
IPad that we purchased from Apple years ago is suddenly on Activation Lock. Can’t get around it! I remember the Apple ID used when we set it up but not the PW. I’ve tried resetting my PW but that didn’t help me get in either. How do we get in?
thanks in advance!
iPad mini 2 Wi-Fi
Activation Lock Problem
If you purchased the device second-hand, then it is useless without the Apple ID and password to which it is locked. If you don't have it, can't remember it or cannot get it, then the device is useless to you. Try to get your money refunded, if you can, or take it to an Apple store for an exchange provided they will help you. If you are the original owner, then take the device, a copy of your purchase receipt and identity proof to an Apple retailer where they may be able to assist you. For a deceased owner, you will need a certified copy of the Death Certificate, the device, proof of inheritance and proof of your identity. Take all to your local Apple Store for help. Note: there is no guarantee that anyone can gain access to the device.
    Find My iPhone Activation Lock
    If you can't activate your iPhone - Apple Support
    Activation Lock - Turn off Find My iPhone
If you have an Apple Watch please see:Â About Activation Lock on your Apple Watch - Apple Support.
Activation Lock Problem
If you purchased the device second-hand, then it is useless without the Apple ID and password to which it is locked. If you don't have it, can't remember it or cannot get it, then the device is useless to you. Try to get your money refunded, if you can, or take it to an Apple store for an exchange provided they will help you. If you are the original owner, then take the device, a copy of your purchase receipt and identity proof to an Apple retailer where they may be able to assist you. For a deceased owner, you will need a certified copy of the Death Certificate, the device, proof of inheritance and proof of your identity. Take all to your local Apple Store for help. Note: there is no guarantee that anyone can gain access to the device.
    Find My iPhone Activation Lock
    If you can't activate your iPhone - Apple Support
    Activation Lock - Turn off Find My iPhone
If you have an Apple Watch please see:Â About Activation Lock on your Apple Watch - Apple Support.
Thank you. We’re the original owners so I will hunt for the receipt. Thanks.
Help! IPad mini activation locked out!
