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My account is disabled

Why is my account disabled and what do I need to do to enable it.

Posted on Aug 13, 2019 9:02 AM

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Question marked as Top-ranking reply

Posted on Aug 13, 2019 9:07 AM

What you need to do depends upon what message you are seeing. (Including exact error messages when you start a topic helps us help you.)


If your Apple ID is locked or disabled - "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services. You can unlock your Apple ID after you verify your identity."

https://support.apple.com/HT204106


What to do after [or before] you change your Apple ID [email address] or password - "After you change your Apple ID email address or password, you might need to update your sign-in information with any Apple services you're using." - Or if you're seeing persistent disabled messages or repeated requests for the password to your previous Apple ID.

https://support.apple.com/HT204071


If you cannot resolve it yourself try one of these two contact methods:

"Use this form for assistance with account and billing, code redemption, or purchase questions."

https://www.apple.com/emea/support/itunes/contact.html


Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169


OR:


"If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file." Click on the link in the document to contact Apple.

https://support.apple.com/HT208856

2 replies
Question marked as Top-ranking reply

Aug 13, 2019 9:07 AM in response to perla184

What you need to do depends upon what message you are seeing. (Including exact error messages when you start a topic helps us help you.)


If your Apple ID is locked or disabled - "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services. You can unlock your Apple ID after you verify your identity."

https://support.apple.com/HT204106


What to do after [or before] you change your Apple ID [email address] or password - "After you change your Apple ID email address or password, you might need to update your sign-in information with any Apple services you're using." - Or if you're seeing persistent disabled messages or repeated requests for the password to your previous Apple ID.

https://support.apple.com/HT204071


If you cannot resolve it yourself try one of these two contact methods:

"Use this form for assistance with account and billing, code redemption, or purchase questions."

https://www.apple.com/emea/support/itunes/contact.html


Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169


OR:


"If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file." Click on the link in the document to contact Apple.

https://support.apple.com/HT208856

Aug 13, 2019 9:11 AM in response to Limnos

iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions -->

https://www.apple.com/emea/support/itunes/contact.html


but the link above isn't really one for this kind of issue.


Contact Apple for support and service - "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232


Oh, I should probably add you can try getting a chat method by using the Contact Support link at the top of this page and then select any option that gives you a chat method and ask to be redirected.


Uh, let me see, what else have I forgotten? If you are in the middle of the ocean in a life raft you can try tossing a bottle with a note inside addressed to Apple at their main Cupertino headquarters.

My account is disabled

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