I have a new Mac & keep getting the message unable to verify account name or password. How do I correct this?
[Re-Titled by Moderator]
Original Title: unable to verify account name or password
MacBook Pro 13″, macOS 12.7
Is this MacBook Pro new, or new to you?
Because if it is not new but is new to you, the previous owner will have to remove their ownership before it can be transferred to you.
This: What to do before you sell, give away, trade in, or recycle your Mac - Apple Support
If this is a new Mac, make sure you don’t have the caps lock enabled.
Is this MacBook Pro new, or new to you?
Because if it is not new but is new to you, the previous owner will have to remove their ownership before it can be transferred to you.
This: What to do before you sell, give away, trade in, or recycle your Mac - Apple Support
If this is a new Mac, make sure you don’t have the caps lock enabled.
sassyshaff wrote:
I have the error message also. The caps lock is not on. I can’t restart due to the error message.
Did you also get a used and ownership-not-transferred Mac and then following the directions for transferring ownership did not work? If so, please start your own new thread. Please also provide some details about the configuration, and where it diverges from the thread here, too.
Thank you, it's new to me. That makes a whole lot of sense!
I have the error message also. The caps lock is not on. I can’t restart due to the error message.
Hi there, I finally got rid of that message by force quitting system preferences. If you haven't seen it, this video may help. https://youtu.be/Yb5OriYTuU4?si=YLQJYEKMdCQKIw3X Good luck!
That worked! Thx
'Unable to verify account name or password' error on my new MacBook Pro
