I need to either remove my daughter or fully close down my family sharing account so I can join my husbands but the “stop family sharing” button isn’t red. It’s greyed out so I can’t do anything and can’t accept my husbands invite until I leave my family sharing account! Heeelllpp!
iPhone 16 Pro, iOS 18
Check these possibilities:
● If an app or feature on your device is not working, not appearing, or is restricted (grayed out), a frequent reason is it may have been disabled using Screen Time, or by a technology administrator if you are using a device owned by an employer or educational institution.
- Read this support article If your Apple ID or other options are greyed out in Settings —> If your Apple Account is grayed out in Settings, or you can't sign out - Apple Support
Tap your Settings app > Screen Time > Content & Privacy Restrictions > scroll to Allow Changes and turn on.
- If the device is managed (check: Settings > General > VPN (or Profiles) & Device Management), contact the technology department of the organization that is doing the managing.
Thanks for your help. Sadly that didn’t work! I’ve disabled screen time and it changed nothing. I still can’t stop family sharing or remove my daughter’s account. I think it’s because I’ve set up family sharing using a gmail email address as my daughters log in and later, my husband set up an iCloud email address for her and also set up family sharing so I can’t get her to leave my group from her phone as she’s logged into a different group so I’m stuck! Might have to take my phone in to an Apple Store to see if they can fix it
A person can only be signed into one family group at a time.
You don't say how old your daughter is. The document Move a child to another group using Family Sharing - Apple Support says: "You can't remove a child under 13 years old [see the document for regional age variations] from your family group, but you can move them to another group or delete their account." If this is a non-minor child you can remove them from your group as outlined in this document Leave Family Sharing - Apple Support
My daughter’s under 13, she’s under her dad’s family group under her iCloud email address, it’s her gmail email address that’s under my one. I might try calling apple to see if they can override the issue and shut down my family group but leave her in her dads group. Thanks :-)
Unable to shut down family sharing
