Backing up to iCloud, but losing data?

Question

Backing up to iCloud, but losing data?

I just got a new iPhone 16 Plus and tried backing up my older iPhone, which has 457 contacts, to the iCloud (here on Microsoft windows).

But, then when I searched iCloud for those contacts, there's only 100, yet my older iPhone had 457 contacts. What happened? Why doesn't it have all 457 contacts?

iPhone 16 Plus, iOS 18

Posted on Jul 23, 2025 11:29 PM

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Answer 1

Ingo2711

Level 9

77,691 points

Jul 24, 2025 01:28 AM in response to Stillfindingwaystomessup

Did you enable syncing contacts directly to iCloud on your old iPhone?

Sync contacts across devices on iPhone - Apple Support

After that all contacts should be part of iCloud and enabling contacts ion the iCloud settings on the new iPhone will sync the information back.

If contacts are being synced to iCloud, the backup does not include this information.

What does iCloud back up? - Apple Support

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