Unable to set up new account on my MacBook Air

I’m setting up a new account on a pre owned air. When I tried to make a new account for the laptop, it wouldn’t create a new account due to the name. I tried several variations but none worked. I then restarted the laptop and all of the accounts I attempted to create were loaded on the Home Screen but I am unable to log in or reset the password for the accounts.


[Re-Titled by Moderator]

Original Title: Failing to Set Up New Account

MacBook Air 13″, macOS 11.7

Posted on Jun 21, 2025 09:04 PM

Reply
1 reply

Jun 21, 2025 11:05 PM in response to SunnyBiscotti

"Unable to set up new account on my MacBook Air: I’m setting up a new account on a pre owned air. When I tried to make a new account for the laptop, it wouldn’t create a new account due to the name. I tried several variations but none worked. I then restarted the laptop and all of the accounts I attempted to create were loaded on the Home Screen but I am unable to log in or reset the password for the accounts."

-------


Return and Get this Logged Out:

Where did you purchase this? Return it, and have the seller perform as instructed here, including the iCloud logout: What to do Before you Sell, Give Away, Trade in, or recycle your Mac - Apple Support. The seller should have known better.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to set up new account on my MacBook Air

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.