Why can't my wife access Apple Music through Family Sharing?

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Level 1

4 points

Why can't my wife access Apple Music through Family Sharing?

I am family sharing with my wife. She has access to my iCloud, so that works. I have a family subscription with Apple Music. On my devices it shows that I am sharing Apple Music with her. She can however not get access to Apple Music. I have followed all the suggestions on Apple support through the app but still cannot get it working. Can anyone please assist? Would have been nice if I were able to chat to Apple support directly, but that is not possible it seems.

[Re-Titled by Moderator]

Original Title: Family sharing

MacBook Pro 14″, macOS 15.5

Posted on Jun 17, 2025 5:22 AM

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Answer 1

Phil0124

Level 10

215,876 points

Jun 17, 2025 9:52 AM in response to Bukshugo

On the Mac, in the Music app, go to the Account Menu at the top, tap on Sign Out, and then on Sign In to sign back in with her account. (Do not log in with your own account for any reason).

That should refresh the connection and usually allows the subscription to appear and be usable.

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Answer 2

Phil0124

Level 10

215,876 points

Jun 17, 2025 6:31 AM in response to Bukshugo

What exactly happens when she tries to access Apple Music?

Does she get an error?

Does it want her to subscribe?

Does it not play?

What device is she trying to access Apple Music on exactly?

What OS version is it running?

Does she have another device to test with?

You can contact Apple Support through the support portal. If your issue is deemed to warranty direct support a chat or call option my appear.

https://getsupport.apple.com/?caller=ikb

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Answer 3

turingtest2

Level 10

277,937 points

Jun 18, 2025 9:32 AM in response to Bukshugo

See may also need to actively enable the Sync Library feature. See Use Sync Library with your Apple Music subscription - Apple Support.

tt2

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Answer 4

Bukshugo Author

Level 1

4 points

Jun 17, 2025 9:09 AM in response to Phil0124

Below is a message from my wife.

"Please see attached screenshot of the message when I try to listen to music on my macbook Air (Sequoia 15.5). I get prompted to subscribe when I try on my phone."

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Why can't my wife access Apple Music through Family Sharing?

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