I upgraded my Apple Music subscription to share with my family, and I was able to add 2 family members. However, Apple Music isn’t working for one of my family members and it is for the other. They both show up under my “Family” on my account and both show that I’m sharing my Apple subscription with them, however only once of them can access the Apple Music content. Any ideas as to why this is happening?
Hi genesisgenesis,
Welcome to Apple Support Communities. We understand that you're having an issue with sharing your Apple Music Family Subscription. We'd like to help.
Does your family member who can't access Apple Music, see that they're part of Family Sharing when they go to Settings > Tap you name > Family Sharing? We'd like to confirm that they see this on their device so we know that it's set up correctly on their end.
If Family Sharing is showing on their device, have them follow these steps:
1. Open the Apple Music app or iTunes.
2. Go to Listen Now or For You.
3. Tap or click the trial offer, (one trial per person or family).
4. Choose Family, then tap or click Start Trial.
5. Sign in with the Apple ID and password that you use to make purchases. If you don’t have an Apple ID, choose Create New Apple ID, then follow the steps. If you're not sure if you have an Apple ID, we can help you find out.
6. Confirm your billing information and add a valid payment method.
7. Tap or click Join.
Let us know if that helps.
Cheers!
Sharing Apple Music not working
