User profile for user: RadmirF
RadmirF Author
User level: Level 1
4 points

Critical: Important Numbers Files Missing from iCloud Drive

Hello,

I'm experiencing a critical issue: important Apple Numbers files have disappeared from my iCloud Drive, specifically from the folder iCloud Drive/Numbers/fund.

I ** certain these files were not deleted by me.

I have already taken the following troubleshooting steps, but without success:


  • I used the "Restore Files" function on iCloud.com, but the system indicated there were no files available to restore.
  • I checked the "Recently Deleted" folder on iCloud.com and in the Files app on my iPhone – the files are not there.
  • I also checked my iPhone's local storage; the files are absent there as well.


I've had difficulty creating a proper support ticket or finding an option to connect via chat or phone call on the official Apple Support website and within the Apple Support app.

Please provide urgent assistance to help me recover these files. They are extremely important.

iPhone 14 Pro, iOS 18

Posted on Jun 10, 2025 5:06 AM

Reply

Similar questions

4 replies
Sort By: 
User profile for user: RadmirF
RadmirF Author
User level: Level 1
4 points

Jun 11, 2025 1:50 AM in response to muguy

Hi! Thank you for assistance.

Found a local copy on a friend's MacBook in ~/Library/Mobile Documents/Numbers. Copied it to my PC (came as a folder). Tried opening it on the Mac, but Numbers said, "Owner stopped sharing, Numbers will close," then deleted the copy.


I’ve *** the folder on my PC but can’t figure out how to get the data out. Anyone know how to open or recover it? Checked iCloud’s "Recently Deleted" and recovery tools—nothing there.

File was shared via iCloud.

Using macOS and Windows 10; friend’s Mac is macOS (not sure which version).

PC folder has multiple files/subfolders.

Data

Metadata

index.zip

preview.jpg

preview-micro.jpg

preview-web.jpg

Any ideas? Really need this data back!


Thanks.

Reply
User profile for user: RadmirF
RadmirF Author
User level: Level 1
4 points

Jun 11, 2025 2:26 AM in response to muguy

The problem was that I was the one who shared the file. It was lost through Apple's fault. One day, I just opened iCloud and couldn't find the files. Anyway, thank you very much for your help. LibreOffice could open the local copy and convert it to XLSX.

I've lost faith in iCloud as a reliable cloud service.

It's been a good lesson for me.

Reply

Critical: Important Numbers Files Missing from iCloud Drive

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up