'Sim Not Supported' screen on iPhone 14 Pro Max with eSIM

If the phone is carrier locked, you can't switch carriers unless the carrier the phone is locked to is willing to release the phone. Apple cannot remove a carrier lock in any way. It is not a design flaw in any way. You simply cannot move to a different carrier without the carrier it is locked to removing the lock. Contact them and find out IF you qualify for carrier unlock and understand that could require you pay off any remaining fees owed to the carrier.

DevinBU wrote:

The issue is not whether or not the iPhone is carrier locked or not. The issue is the apparent inability or incapability rather to remove said eSIM. This is in fact a design flaw. If one were to put a physical ATT sim in to a Verizon phone for example they would be greeted by the same message “Sim not supported”. The difference is that they simply may remove the sim and carry on. If anyone has relative and helpful information it would be very much appreciated.

[Edited by Moderator]

Sure, if you had a phone with a physical SIM Card, which is locked to Verizon, you could remove the SIM. But that doesn't mean you then walk on over to AT&T and insert a SIM from them and your phone will work with AT&T. You seem to be upset you can't "remove" an eSim from your carrier to then use another carrier. It's really no different than a physical SIM, it's just electronic. The fact remains if your phone is locked to a carrier, you can't unlock it yourself. ONLY the carrier you are locked to can remove the eSim from your phone. You can't just remove an eSim and "carry on."

Those are the facts, whether you like them or not.

You seem to have mistaken us for people who can make a change to the way it behaves.

This is a user forum. Ranting about how you feel it's a design flaw is ineffective here.

Contact Apple support. We can't alter reality.

The bug is arguably allowing the eSIM to be added, if you want to suggest that to Apple: Feedback - iPhone - Apple

Erase all contents and settings: How to erase the eSIM on your iPhone or iPad - Apple Support

Contact Apple support directly.

This may help --> SIM not supported No Service Searching Network Provider Lock… - Apple Community