iPhone screen goes black randomly while using apps

While actively using apps like Instagram or other apps , the screen suddenly goes black — but the device itself remains powered on.


I can tell the phone is still on because I can hear sounds (like music or voice messages), or feel haptic feedback if I tap the screen. However, the display stays black and unresponsive.


To bring the screen back, I have to press the power button twice:


Once to lock it


A second time to wake it back up



The issue is not related to auto-lock (I've tested with Auto-Lock set to "Never") and occurs randomly, even during active use.


I’ve already tried:


Resetting all settings


Disabling Raise to Wake and Attention-Aware Features


[Re-Titled by Moderator]

Original Title: Screen goes black randomly while using apps

iPhone 16 Pro Max, iOS 18

Posted on Jun 3, 2025 1:19 PM

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Jun 4, 2025 7:51 PM in response to anssam290

So you have tried force restarting it? Force restart iPhone - Apple Support


If yes, there’s nothing left other than telling Apple about the issue here Product Feedback - Apple…


…and/or contacting Apple Support so the issue gets escalated to the appropriate department:



Good luck!

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iPhone screen goes black randomly while using apps

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