How do I unlock my old Apple Account?

Question

How do I unlock my old Apple Account?

I need help. When I bought new iphone and signed in to Apple Account the system asked me to sign in to iMessage and there use another one account. The same in both system cannot use. I tried 100500 times and it fails. When I go to reset password then it ask to input phone number (2nd step to reset pass) and there is very old phone number which I didn't use more than 10 years. Of cource, I do not remember. What I can do? How to reset or how to erase old my acc from iMessage? I also cannot to pair my watches due unlocking my old acc

[Re-Titled by Moderator]

iPhone 15 Pro, iOS 18

Posted on May 18, 2025 11:27 PM

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Answer 1

May 19, 2025 1:17 AM in response to Maria_mms1507

Get live expert assistance by contacting Apple Support:

United States: 1-800-APLCARE. 📞
Contact Apple Support. 🌐
Get Support. 📝

Good luck! 👋🏼😉

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Answer 2

May 19, 2025 2:49 AM in response to Maria_mms1507

Thank you for replying with your concerns, Maria_mms1507. 😉

Here at the Apple Support Community, we are volunteers (thoughtful Apple users) who share knowledge in an effort to help others, such as yourself.

We don’t have the power to look into accounts or make changes.

I specifically looked into every contact option available and provided that information to you.

Only an authorized Apple employee would have access to the resources to help you.

I wish you the best, but you must take the steps necessary to contact Apple Support.

All the best! 👋🏼😉

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Answer 3

May 19, 2025 12:42 AM in response to Maria_mms1507

Possibly try logging in through Safari, also possibly consider “https://www.iforgot.apple.com”?

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Answer 4

May 19, 2025 1:33 AM in response to Smilin-Brian

Hi Smilin-Brian

Thank you for contacts, but how to write you or only calls are available?

When I go to Contact Apple Support->Forgot your password?(click on Change password -> Reset password) it redirects to the same page as described in ticket. Do not help resolve the problem. I would like to change number phone for ma*****@hotmail.com acc to reset my apple account. There now old my phone number which didn't use more than 10 years and no dot remember and to reset no more other ways((

[Edited by Moderator]

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Answer 5

May 19, 2025 12:46 AM in response to Maria_mms1507

Request to remove activation lock iPhone 13 lock to owner that serial number are J*****26 and IEMI 3*********8 which link to phone number is +9592******

[Edited by Moderator]

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Answer 6

May 19, 2025 12:58 AM in response to OriginalWildboyRow

I tried, there no other way to reset. Only via phone number((

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How do I unlock my old Apple Account?

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