2011 iMac restarting during macOS setup

Recently got hold of a 27" 2011 iMac. I have installed a blank SSD and using a bootable USB stick I went through the process of wiping the SSD and installing macOS High Sierra. I've done this a few times before on other 2011 iMacs and it went fine on this model.


However, when booting into the actual SSD, the mac randomly restarts once you get to the High Sierra setup page. Sometimes it'll let you get a couple of steps through it (choosing language, getting past accessibility) but after a few mouse clicks it'll black screen and restart itself, with no error messages.

It is worth noting the guy I bought this off said he experienced the same issue with the installed High Sierra he had on the old HDD - it would get to login, or sometimes to desktop and then crash as above.

Things I have tried:


Resetting SMC and PRAM, no changes.


Using the bootable to install HS on a different drive (a second USB): this produced exactly the same results, the install went fine (albeit slower obviously) but then booting into the second USB to setup High Sierra crashed in the same manner above.


Skipping the High Sierra step and going straight for Monterey. I have done this before and everything went perfectly from my 12,2 USB, going through the multiple expected restarts and progress bars, until I actually got to the Monterey setup page, and only then the iMac exhibits the same behavior as above with High Sierra. I did leave the initial Monterey setup on screen for a while to see if it would crash without me doing anything, and it seemed to be ok. However once I attempted to get through some of the steps, it crashed as above.


My troubleshooting so far:


I suspected a RAM issue. The RAM in the machine is 2x4gb DDR3 1333mhz but not OG apple. I have tried a few other sticks and the same thing happens, but the only ones I have lying around (that I know work) are 1066mhz or 1600mhz speed and so I could just be recreating the same issue. I have also tried using each of the RAM sticks individually - this actually results in the iMac crash happening earlier, during the Apple logo loading bar, and generates a jagged weird screen artifact just before it restarts. Occasionally while trying the different RAM combinations, I would get the three beeps of failed memory integrity, but a restart would solve this often without actually changing the sticks from whatever combination I was trying that time.


I have, sadly, tried the RAM into another iMac, and that one does work :(


As for the usual culprits of power supply and GPU, I have seen failed GPUs before and the fact that this mac is able to display recovery and setup perfectly fine leads be to believe the GPU is ok. Similarly, the initial installs from the bootable USBs took a while, leading me to trust that the PSU is not being temperamental.

Given all the above, my question is: what could cause a crash restart, but ONLY in macOS setup (or login screen, if my seller is to be believed)? Why was the iMac perfectly fine to do the bootable USB install, both from HS and Monterey, but then dies during setup? Does setup begin to utilise RAM, provoking the crash?


Any help appreciated

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Posted on May 18, 2025 12:49 PM

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13 replies

May 18, 2025 01:15 PM in response to CharlieB777

2011 27" iMacs max out at High Sierra 10.13.x ... you cannot install Monterey on it (not even Mojave).


Regarding the High Sierra install, did you format the SSD as APFS before attempting to install High Sierra?


Regarding RAM, these models require 1333 MHz PC3-10600 DDR3 SO-DIMMs (204-pin); anything else is bound to fail.


It is worth noting the guy I bought this off said he experienced the same issue with the installed High Sierra he had on the old HDD - it would get to login, or sometimes to desktop and then crash as above.

That would indicate the iMac has a history of problem(s) ... have you considered returning it?

May 18, 2025 01:30 PM in response to MartinR

I did format as AFPS yes, both for the SSD and the USB.


The sticks I pulled out of there are indeed 1333mhz DDR3 PC3 10600s.


I bought the Mac incredibly cheaply with the hope of fixing it up. I am here looking for advice on troubleshooting. I don’t want to spend money on parts that are not the issue. Does this seem like a RAM issue or something else?



[Edited by Moderator]

May 19, 2025 05:59 AM in response to CharlieB777

Update:


The power supply is not at fault - I switched it out for a known good PSU and the problem persists.


I have however managed to get through the macOS setup to a desktop. I booted using safe mode and this let me get through the setup process, although it did crash at login.


I can now use safe boot to get to a desktop. If I try and do anything too strenuous, the Mac crashes again as before, but if I just poke through folders it seems ok.


Any further ideas? Any hardware tests I can run now I’m actually in the Mac?

May 20, 2025 10:47 AM in response to CharlieB777

Update.


I took the entire mac apart and repasted the GPU and CPU. Nothing looked out of the ordinary while disassembling, except the display data cable had a bent pin. I was able to straighten it out.


After reassembly - no change :(


I also sourced a bunch of old pc3 10600s ram sticks from a friend - some are from HP laptops but some are the Samsung sticks that seem identical to those found in 2011 Apple products. Putting these into the Mac in various combinations resulted in a mix between the original restarting issue, and getting 3 beeps of failed memory integrity.


I also tried internet recovery, which stutters and lot and eventually gives me the 1007f error, which I assume is because Apple servers don’t service such an old model any more.


Any ideas? Either all of this ram (6 extra sticks) is all faulty or incompatible, or it’s a logic board issue that somehow only manifests in login and gets mostly fixed by safe boot….


May 21, 2025 04:06 AM in response to CharlieB777

Final update (I hope) - I have managed to fix the iMac, but I have absolutely no idea how…


Story - I decided that today I would attempt to swap out the GPU for a working one I have in a 2009 iMac, to test if that was the failing part. The surgery went well, but when I booted back up with the new GPU in, I was greeted with a boot chime and black screen. After a double check, it seemed everything was built and plugged in correctly, so I resigned myself that the 2009 GPU just wasn’t compatible with the 2011 machine. Oh well.


Then the miracle - I put the original GPU back in the 2011 iMac, reassembled it, and it somehow now works. I have no idea what happened. I did give move some of the GPU paste back onto the processor itself as opposed to where it had collected around the sides, but that’s all I can think of really.


Some strange behaviour with the now working iMac - the ODD fan spins up to full straight away. Given I have put an SSD in this, I was expecting noisy fans, but on closer inspection using MacFanControl it appears the ODD fan is the one whirring up, whereas the HDD fan, the usual culprit here, stays at a reasonable rpm. Again, after double checking, everything is plugged in correctly. I have absolutely no idea why the ODD can is doing this, but I can use MacFanControl to set it to spin based on GPU temps so I don’t mind.


What a weird experience. Thanks to everyone who posted.

May 21, 2025 08:05 AM in response to CharlieB777

I’m going to keep updating this to help people in the future.


After some more poking around, I think the issue was that one of the wires had come loose from the VSync/temperature cable that connects the screen to the LcD board. It makes sense, there was evidence here that the previous owner had not been careful when removing the screen.


I have managed to jam the bare wire back into the plug and then slot it in, but it’s probably not going to last. I ordered a replacement cable so will update when that arrives.

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2011 iMac restarting during macOS setup

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