Prohibition sign showing only after 'restart' option

Hi people. I hope someone can shed some light on this as I'm at a stage now of having no hair left due to this niggle. I've searched 99.9% of forums looking for answers, but only find similar issues that don't fully relate to the issue I'm seeing so here goes.


I've just installed a new battery, 8 gig of ram and a new Samsung 1TB SSD into a friends 2010 13" MacBook Pro. I've done similar fixes on other MacBooks and never really had any issues, though this is the oldest Mac I have fixed....or attempted may be more accurate :)


I was installing High Sierra from recovery but I came across an issue after it restarted to complete the install - I had the dreaded prohibition sign. So I held the power button to shut it down, then powered it up again and it fired up lovely and fast and continued with the install. All looked fine, so I continued with the set up running the updates from the App Store and after the 1st update I noticed the same issue. Each time the system tried an auto restart following an update, I was greeted with the prohibition sign. But, I'm always able to power it off and boot it back up and it would work fine and continue with the update.


After a bit of trouble shooting, I have found I only get this issue if I click 'restart' or if the system is doing an auto restart following a install. The issue does not surface if I click shut down and then power up from the button. I tried this numerous times and I didn't get the prohibition sign at all....but as soon as I try a 'restart' - the sign appears on boot.


Things I have tried...


I tried reinstalling the OS from a time machine backup from their old hard drive - same error showing after 'restart', but works fine on a shut down/ power up


I have removed the kernel files as advised on another thread from /library/extensions - same issue shows on restart


I have rolled back the OS and installed El Capitan from a bootable USB - same issue shows on restart, but again - it boots up fine on a shut down/power up


I've lost count how many times I have tried re installing High Sierra - issue still pops up after restarts


First aid checks in Disk utility came back fine - no errors


I've ran Verbose mode on normal boot and it flew through with no errors, but when I ran it after clicking 'restart', it was hanging on 'HID: Legacy shim 2' and it would show 5 lines of this, then produce the prohibition sign after a short while of hanging. I have nothing externally connected, nothing in the usb slots (which was mentioned on another thread as a possible cause).


Unfortunately I can't run the Apple diagnostic check - I don't think it exists on the Mac now I installed a new HD.


So to me there is something it's not happy with in the 'restart' script. Any ideas?


Just to repeat - the Mac is running like new from power up. I'm only seeing this prohibition error issue when I try a 'restart' from the menu, or from an auto restart following system updates.


I could just say it's fine and advise my friend not use the restart option if it can be helped, but it's eating away at me after 4 nights of trying to fix this so if anyone has a bit more trouble shooting to try - I'll be grateful


Thanks in advance!






Posted on Jan 15, 2023 05:27 PM

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6 replies

Jan 15, 2023 05:37 PM in response to MarkOsborne77

<< and a new Samsung 1TB SSD >>


The prohibitory sign appears when the drive appears to be bootable, but part way into the process, your Mac finds that some important software is missing, damaged, or the wrong version.


Transfers from your new drive appear to be unreliable.


¿did you replace the drive cable when you replaced the drive? it is recommended.

Jan 15, 2023 07:12 PM in response to Grant Bennet-Alder

No I didnt replace the drive cable. It all works OK from a cold boot so I can't see how that can only cause an issue when using the 'restart' option. Surely if there was a problem with the drive cable I would see the prohibit sign on cold boot?

Do you know if there is such thing as a 'fast boot' on the restart option? wondering if there is something like that needs to be disabled so it does a full restart rather than a partial one when clicking restart??


Jan 16, 2023 08:17 AM in response to MarkOsborne77

The number of transfers through the number of experiments you have run is not high enough to say decisively that this is ONLY a Restart problem. You likely have additional problems as yet undetected.


You can train the computer user to do a Shutdown/Restart. But that is only covering up the underlying issue.


Many readers have reported unreliability after a drive upgrade, and they are far worse after an SSD upgrade.


I recommend you change the cable and claim victory.

Jan 18, 2023 07:44 AM in response to MarkOsborne77

Ok, re-reading from the beginning to look for something I may have overlooked.


<< I've ran Verbose mode on normal boot and it flew through with no errors, but when I ran it after clicking 'restart', it was hanging on 'HID: Legacy shim 2' and it would show 5 lines of this, then produce the prohibition sign after a short while of hanging. >>


HID is human Interface ?daemon? it refers to keyboard and mouse.


You are correct that the diagnostic is not on your computer any longer, but is available to download and make bootable diagnostic-stick using this GitHub site:


https://github.com/upekkha/AppleHardwareTest


.

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Prohibition sign showing only after 'restart' option

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