Apple Pay not working on refurbished iPhone SE 2020 after adding new bank card

I recently bought an iPhone SE 2020 (refurbished) and my Apple Pay initially worked fine on the refurbished phone (about 2 weeks) - Then my bank sent me a new debit card which I duly loaded on to Apple Pay from the banks app . This has not worked on Apple Pay at any stage, but the physical card does work on point of sale contactless card machines. I tried deleting the new bank card from Apple Pay and reloading - I have also tried deleting the entire Apple Pay app and reloading then adding the new card but still the Apple Pay contactless feature will not work. I tried also using another bank card to test that it wasn,t something at the first bank card's end - but to no avail the other bank's card also failed to work on Apple Pay . I am loathe to do a complete factory reset but may have to resort to this . There are messages about the phone being associated with a different apple account and mentions a time limit of 90 days and has options to 'Transfer' or 'Cancel' - I have pressed both of these. Any suggestions gratefully received



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iPhone SE, iOS 18

Posted on May 13, 2025 6:33 AM

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7 replies

May 13, 2025 7:36 AM in response to Robski60

OK, once a card is added to Wallet app, it’s managed by the bank. When you deleted the card and tried to add the updated physical card, the token representing your card probably was not removed.


Please contact the bank’s support team and ask that they remove any tokens associated with your account. You may need to wait 24 to 48 hours before attempting to add the card again.


Pursuing another possibilities, do you use a VPN, have VPN profiles on your iPhone? Did you purchase the refurbished iPhone from Apple or an Apple Authorized Reseller? If not, was it an independent store or an individual?

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Apple Pay not working on refurbished iPhone SE 2020 after adding new bank card

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