I ordered an iPhone 16 from Flipkart. The phone was delivered as an open box, and I noticed a long scratch on the screen resembling a large "M" shape. I refused to accept the order. However, the delivery partner repeatedly insisted that I accept it. This was the first iPhone I had ever ordered for myself, and it turned out to be a very disappointing experience. I urgently need a phone, as my old one is no longer working.
I'm not sure what you're expecting by posting this here? This is a user to user only forum, NOT Apple Support. And you didn't buy your iPhone from Apple directly. We've heard lot's of unhappy stories about Flipkart here on this forum. Return the phone to Flipkart. That's who you need to work with to resolve this.
"Received a new iphone 16 with scratches from Flipkart."
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As mentioned, purchase this from Apple.
For further reference...
Protecting the Screen:
Upon purchase, see about purchasing AppleCare, to save a few when this needs to get serviced. As for protecting the screen, you can get a small sheet, or apply a liquid fix (if not covered by AppleCare. Note: Placing liquid fixes to the iPhone's screen (i.e. Liquid Nano or Liquid Armor) would cancel your AppleCare coverage. So, avoid using it, if you have AppleCare on your iPhone.
Received a new iphone 16 with scratches from Flipkart.
