Why is my App Store password reset passcode different from my iPhone unlock passcode?

when i say forgot password in the app store it allows me to reset with passcode but when i enter the passcode its different than the one i enter when i unlock the phone. Is my app account somehow different than the one on the iPhone? iPhone SE latest update


[Edited by Moderator]

iPhone SE, iOS 18

Posted on Apr 25, 2025 04:27 PM

Reply
7 replies

Apr 25, 2025 05:06 PM in response to jimemti

You may have a separate Apple Account used for the App Store that is different than your main Apple Account. The Apple Account used by the App Store is under Media & Purchases when viewing your account in Settings on your device. You can also use the same Apple Account on many devices, each with a different Passcode.


  • Are you able to see what account you are using for Media & Purchases at Settings > [name on top] > Media & Purchases?
  • Are you able to change your Apple Account password in Settings instead of doing it in the App Store?
  • Have you tried one of the three methods here to reset your Apple Account password instead of using the App Store? If you forgot your Apple Account password - Apple Support


Apr 25, 2025 05:38 PM in response to jimemti

jimemti wrote:

Yes same account used in media as signed in on my iPhone. I fear that someone is on my iCloud account . Csr laugh when I call in like this is a known vunberbility that they are exploiting

It is easy to see if another device is on your account. All you need to do is go to Settings > [name on top], and scroll to the bottom to view the devices signed into your account. If you do not recognize one, then tap on it to remove it.


You will still need to change your Apple Account Password using one of the 3 methods in the link provided earlier.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why is my App Store password reset passcode different from my iPhone unlock passcode?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.