Brand new Apple Studio re-starts several times a day, no error message

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Level 1

5 points

Brand new Apple Studio re-starts several times a day, no error message

My brand new Apple Studio re-starts several times a day, no error message. After reading, and following, all the recommendations (I used to 'sleep' my computer, but no longer do), I am at a loss as to what to do. The only peripheral plugged-in is the Apple Studio display and speakers. Unplugging the speakers did not resolve the issue. I have no anti-virus or other computer maintenance programs installed. Last year I bought a new iMac, now also running Sequoia, that never had this problem. I am frustrated and disappointed because, after investing in a $4,000 computer and display, I have a nuisance I cannot control. If I step away from my computer for more than an hour, I come back to a screen asking me to provide my password, and then the programs load all over again. I would appreciate any suggestions, other than any dealing with hardware or software incompatibility, as there is no additional hardware or software other than MS Office for Mac. Thank you in advance.

Mac Studio, 15.4

Posted on Apr 18, 2025 12:56 PM

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Answer 1

den.thed

Level 10

87,124 points

Apr 18, 2025 7:52 PM in response to ilias279

Test the the Mac Studio using the following Energy and Lock Screen settings.

Turn On "Prevent automatic sleeping when display is off"

Set "Turn display off when inactive" to 5 or 10 minutes

Leave the Mac Studio On and allow the display(s) to turn Off after 10 min

Do not select manually Sleep from the Apple Drop Down menu

Shut Down the Mac Studio when away for a day or more

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Answer 2

HWTech

Level 9

65,648 points

Apr 18, 2025 1:32 PM in response to ilias279

Run the third party app EtreCheck and post the complete report here so we can examine it for possible clues.

How to use the Add Text Feature When Posting an EtreCheck Report - Apple Community

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Answer 3

Apr 21, 2025 5:46 AM in response to ilias279

if your Mac is not subject to meddling from others when you step away from it, iand you find that feature annoying, you can change the time or turn OFF the Lock Screen feature:

Change Lock Screen settings on Mac - Apple Support

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Answer 4

Apr 18, 2025 1:47 PM in response to ilias279

<< I come back to a screen asking me to provide my password >>

Does it have ONLY the logged in user as a choice, or are there other choices?

is that the normal "Lock Screen" ?

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Answer 5

ilias279 Author

Level 1

5 points

Apr 19, 2025 6:13 AM in response to den.thed

Thank you. 'Prevent automatic sleeping' was already on after advice I read here. 'Enable Power Nap' is not an option I see, and I had the last three on. I will switch them to 'off' as you suggest. The second set of settings were set as you advise, except 'Require Password after screen saver begins or display is turned off.' I will come back here to report. Eventually, I hope I can turn this password setting back on to protect my work from other people's eyes when away from my desk. Thanks again, much appreciate your time and advice.

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Answer 6

ilias279 Author

Level 1

5 points

Apr 19, 2025 6:17 AM in response to HWTech

Thank you for your time and advice. I was lucky enough to have three pieces of advice and I would like to try them each at a time. I am giving a try to the advice posted by den.thed and will come back to your advice.

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Answer 7

den.thed

Level 10

87,124 points

Apr 19, 2025 8:07 AM in response to ilias279

ilias279 wrote:

Thank you. 'Prevent automatic sleeping' was already on after advice I read here. 'Enable Power Nap' is not an option I see, and I had the last three on. I will switch them to 'off' as you suggest. The second set of settings were set as you advise, except 'Require Password after screen saver begins or display is turned off.' I will come back here to report. Eventually, I hope I can turn this password setting back on to protect my work from other people's eyes when away from my desk. Thanks again, much appreciate your time and advice.

You're welcome.

Yea I'm in a private home office setting where no one else has access.

In your case, I would leave "Require password after screen saver or display off" set on Immediately or for a short time. Then use a Hot Corner set to "Put Display to Sleep" or "Start the Screen Saver" when I left the Mac unattended.

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Answer 8

ilias279 Author

Level 1

5 points

Apr 19, 2025 12:49 PM in response to Grant Bennet-Alder

Thank you. Only the logged-in user appears. The screen is xactly the sane as when I turn on my computer. I am to provide my password to activate log-on by fingerprint. Then the programs load one by one.