The Braun healthy Heart App is not syncing with Apple Health. I have tried every recommended fix including, deleting and reinstalling app, removing from data source in health and re adding, all to no avail. Is there any other solution to tis issue that the community might be aware of?
iPhone 14 Pro Max, iOS 18
Thanks for the quick response.
Nothing from support as yet and I note a strange website www.helenoftroy.com with what appears to be images of product logos, when one accesses support from the app, no big deal just clunky to navigate. Do not select any of the logos, scroll all the way down to Braun support. Anyway, as best I can find on the support page there is nothing referencing this issue, have sent a help request but nothing back yet.
I see that update thanks, and I have updated but no luck.
I repeated all the previous actions, deleted app, reinstalled app, deleted data access, turned off apple health data access for all other apps, rinse & repeat, still no luck.
For now I continue to update BP manually but not ideal as I bought the monitor with auto sync in mind.
Thanks again.
I've contacted Braun support about the issue
Application is no longer syncing blood pressure with Apple Health application, it was working and no longer works, last sync was from may 2024 I’ve started using the device once again and this year readings are not shown in Apple Health application, iPhone 12 Pro Max fully updated, Healthy Heart application version 2.3.4
I've got the response as follows:
Please note that the data transfer from the Braun Healthy Heart App to Apple Health App has never been an official feature of our app. It has been simply a back end functionality of App Health App to communicate with similar apps and to extract data from them. If that is no longer available, then this could be resolved with the next update of Apple Health app.
Which I've responded as there are people stating on Apple Community page / AppStore reviews that the latest version of Braun application have broken some integration or so. I've got the response:
We hope this message finds you well. We have forwarded your request to our IT department, but unfortunately we cannot share more information when or whether the feature will be implemented.
Please accept our apology for the inconvenience caused.
There's hope that Braun is notified and might be working on a fix for the bug they've rolled out.
What did Braun Healthy Heart support team say when you contacted them?
I noticed they released a new version just 6 hours ago. Have you updated?
You’re welcome. I noticed that the app is poorly rated on the Apple App Store, a 1.6 out of 5.
Sorry, I don’t have any other suggestions, but to pursue Braun support.
Apple Health not Syncing with Braun Healthy Heart
