Apple Cash Balance Not Updated After Refund

I received a refund from Amazon on March 6, and it shows as completed in my Apple Cash transactions. However, my Apple Cash balance has not increased accordingly. I haven’t used this card for any other transactions, so the balance should reflect the refund. Has anyone experienced this issue before? What should I do to resolve it?

iPhone 14 Pro Max, iOS 18

Posted on Mar 20, 2025 5:31 PM

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1 reply

Jeff Donald

Level 8

41,658 points

Mar 20, 2025 5:55 PM in response to SherryLeonard

Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank.

Contact Green Dot Bank:

by calling (877) 233-8552,
by mail for disputes at P.O. Box 9, West Chester, Ohio,
by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
visit www.greendot.com.

For general information about prepaid accounts, visit cfpb.gov/prepaid.

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Apple Cash Balance Not Updated After Refund

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