FaceTime in Assistive Access

I am using assistive access on my iPhone 11. Everywhere I have looked says that the FaceTime and Phone apps have been combined into one Calls app when in assistive access. I can make phone calls, but I am unable to make FaceTime calls. I can, however, accept FaceTime calls. Which means I end up calling someone and then asking them to FaceTime me. This is incredibly annoying. There was 1 time I was able to make a FaceTime call so I know it CAN work, but after that 1 time when it gave me the option of "voice only" or "video", I noticed it does not give me these options for my favorite contacts. My favorite contacts are only favorited on their phone call option, but since they are a favorite contact, the Calls app does not put them into my contacts list for some reason. This means I can only FaceTime contacts from my contacts list, and not my favorites which are the people I FaceTime anyways. & I have tried typing in a phone number as well but it only gives the phone call option when you type a phone number in. I think this is a bug issue, though. On a side note, it's also really annoying that you cannot make the calls notification icon go away unless you call that person back...