Face ID not working on my iPhone 14 after iOS 18.3.2 update

Looks like my iPhone 14 did an auto update and the first I knew was when facial recognition stopped working. When I try to reset facial recognition the phone doesn’t pick up my face in the box.

I have reset the phone but it made no effect.

I can see other iPhone users have experienced similar problems with historical updates but I can’t see a solution having been posted. Any suggestions?



[Re-Titled by Moderator]




iPhone 14, iOS 18

Posted on Mar 17, 2025 01:19 PM

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3 replies

Mar 18, 2025 01:03 PM in response to gary458

gary458 wrote:

Looks like my iPhone 14 did an auto update and the first I knew was when facial recognition stopped working. When I try to reset facial recognition the phone doesn’t pick up my face in the box.
I have reset the phone but it made no effect.
I can see other iPhone users have experienced similar problems with historical updates but I can’t see a solution having been posted. Any suggestions?


[Re-Titled by Moderator]



You've would've seen both of those links in your research, click and follow the steps.

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support

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Face ID not working on my iPhone 14 after iOS 18.3.2 update

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