Struggling to do an iCloud backup.

Crewood wrote:

Although my iPhone was backed up to the cloud two weeks ago, I tried again overnight and it still said three hours to go this morning. Surely the backup shouldn't take 14 hours?

Any help or advice would be greatly appreciated.

It can, connect to wifi, plug to power, lock the phone and leave it alone so it backs up.

Die_KaSsie wrote:

I have been having this same problem on my wifes iCloud backup for iOS since her 12 Pro Max, now 15 Pro Max.

it just won’t backup, no matter what I so. My iPhones iCloud backup works 100% every evening. No problem.

my eifes just sots there after 2 days saying 48hours remaining the. Just fails after a few days. Same WiFi, same process as on my iPhone and nothing works.

we need Apple to expose some details on WHY the backup fails that we can try fix the data we try to backup if that is the issue.

I went to the iStore in South Africa, many of them, they can’t help us either???

click here If you can't back up to iCloud - Apple Support

I have been having this same problem on my wifes iCloud backup for iOS since her 12 Pro Max, now 15 Pro Max.

it just won’t backup, no matter what I so. My iPhones iCloud backup works 100% every evening. No problem.

my eifes just sots there after 2 days saying 48hours remaining the. Just fails after a few days. Same WiFi, same process as on my iPhone and nothing works.

we need Apple to expose some details on WHY the backup fails that we can try fix the data we try to backup if that is the issue.

I went to the iStore in South Africa, many of them, they can’t help us either???

Crewood wrote:

Thanks for the reply, really appreciate the help. When you say "lock the phone", can you expand a little please? I'm not sure what you mean by "lock the phone2.

Top right side button, that locks the phone.

Trust me I have been trying all these steps for 2 years now, I have deleted iCloud backups, turned off backing up of some apps too, and nada.

It’s just horrible to get a support link from all forum members always. As if I have not been trying everything for multiple years.

Apple needs to come to the party and assist.

Die_KaSsie wrote:

Trust me I have been trying all these steps for 2 years now, I have deleted iCloud backups, turned off backing up of some apps too, and nada.

It’s just horrible to get a support link from all forum members always. As if I have not been trying everything for multiple years.

Apple needs to come to the party and assist.

Sorry you made NO MENTION of any link or any DETAILS of what you've done already.

Not sure how you deem it horrible when someone gives you a Apple documentation to troubleshoot your issue, you sound very UNGRATEFUL!!!

Good luck to you I have no need to respond to you anymore.