Installing Office Home and business 2016 to Macos 10.13.6

I purchased a key from a 3rd party website for office home and business 2016. I install the app. Click on Word app to which it request activation. I click on activate tab within Word app which then prompts me to enter my micorsoft email account associated with the license key. After entering email the screen goes blank.


I reach out to Microsoft support and there answer was that they see the recent purchased and it is appearing on my Microsoft account and email, but it's not connecting because either cookies, caches needs to be clear out or the macos is too old to support.


The specs on the website where I purchased office states that 10.13.6 and up does support it office 2016 for mac.


Reaching out for help and guidance here before giving up and then send request for refund.


I have a 2011 Macpro 17 inch running 10.13.6. Its old but still works, I use it for creative projects and work. Really would like to get it to work for Word and Powerpoint for presentations.

MacBook Pro 17″

Posted on Mar 1, 2025 3:49 PM

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Posted on Mar 1, 2025 6:40 PM

My old iMac Mid 2011 is stuck at macOS High Sierra (10.13.6) too, but I have MS Office 2019 on it. High Sierra is compatible with MS Office 2019 v16.43.0. Can you log in without any issue to Microsoft account using Safari or Chrome? Safari on HS is way too old now, most websites doesn't work. Also, Chrome doesn't receive updates anymore. I ended using Firefox ESR which works very good for this old macOS version. If the Office app is relying on Safari for the login, that may be the issue.

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Mar 1, 2025 6:40 PM in response to Ironkeys

My old iMac Mid 2011 is stuck at macOS High Sierra (10.13.6) too, but I have MS Office 2019 on it. High Sierra is compatible with MS Office 2019 v16.43.0. Can you log in without any issue to Microsoft account using Safari or Chrome? Safari on HS is way too old now, most websites doesn't work. Also, Chrome doesn't receive updates anymore. I ended using Firefox ESR which works very good for this old macOS version. If the Office app is relying on Safari for the login, that may be the issue.

Mar 4, 2025 5:05 AM in response to Daniel-P

Daniel-P wrote:

Safari on HS is way too old now, most websites doesn't work. Also, Chrome doesn't receive updates anymore. I ended using Firefox ESR which works very good for this old macOS version. If the Office app is relying on Safari for the login, that may be the issue.

I use a 2011 iMac with Mavericks 10.9 and have got around the browser problems (for now...) by using these :




Chromium Legacy built on Chrome 124 (not being updated further but fine for now):


https://forums.macrumors.com/threads/chromium-legacy-google-chrome-for-os-x-10-7-10-9.2283612/




Firefox Dynasty (constantly being updated with build based on latest Firefox; bear in mind that 115 ESR won't be supported by Mozilla after this month):


https://github.com/i3roly/firefox-dynasty ('Latest' download under 'Releases' lower right)


Mar 1, 2025 4:26 PM in response to Ironkeys

You’ll need to continue to discuss this with the third parties involved, as AFAIK Microsoft doesn’t sell old keys, and recent Microsoft software won’t install as far back as macOS 10.13.


You would need to specifically find an old version of Microsoft 365 Copilot / 365 / Office for this case, which is what I assume yoi;re trying to download. Current Microsoft 365 Copilot / 365 / Office will not work this far back.


It’s also possible macOS 10.13 is too old and can’t make a secure connection to the Microsoft servers. Maybe a different browser with support that far back?


LibreOffice versions 7.4.x will probably run on macOS 10.13, and is available from the LibreOffice archive:

https://downloadarchive.documentfoundation.org/libreoffice/old/


The hill that is macOS 10.13 will only get steeper as it ages, too.

Mar 1, 2025 7:25 PM in response to Ironkeys

There have been reports on these forums that Microsoft has taken down activation servers for some older Office products (e.g., Office v.X / Office 2008), so even if you are the original purchaser, and have all original discs and codes, it is impossible to do a "clean" reinstall.


I don't know something similar might be affecting Office 2016 yet.


With their current products, Microsoft has a policy of supporting only the "most recent three" versions of macOS, so while existing customers can keep using old versions of 365/Office on Monterey, it is supposedly impossible to successfully install 365/Office on anything less than Ventura …

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Installing Office Home and business 2016 to Macos 10.13.6

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