Select Streaming Services Not Working On New iPhone

Question

Level 1

4 points

Select Streaming Services Not Working On New iPhone

I’ve been having trouble with some streaming services since I got my new phone. I got an iPhone 16 Plus from Spectrum, our internet and service provider. In particular, Netflix and Viki are not working. I have tried:

Restarting my phone
Closing and reopening the app
Checking my settings for software updates
Checking the App Store for app updates
Deleting and redownloading the apps
Hard resetting the apps from settings

Both apps mentioned open and boot up fine on my phone, I can even browse and search. The only issue is they won’t actually play an episode of a show. These platforms work fine on my other devices such as my laptop and TV. Any solutions?

iPhone 16 Plus, iOS 18

Posted on Feb 28, 2025 10:07 PM

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Answer 1

SoapySquib Author

Level 1

4 points

Feb 28, 2025 10:31 PM in response to SravanKrA

As mentioned in the latter portion, both apps open just fine. They allow me to browse and search. I also know it is not an issue with my subscription since the same account plays shows on other devices. The issue is when I try to start streaming something. It loads for a minute or two, then gives me an error. I’ve included a screenshot of the error message I get on Netflix.

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Answer 2

Feb 28, 2025 10:15 PM in response to SoapySquib

Netflix is a subscription service.

What exactly happens when you try to use Netflix or Viki? Do they not open, crash, or fail to stream? Also, are other apps working fine on the same Wi-Fi or data connection?

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Answer 3

Jeff Donald

Level 8

41,406 points

Mar 1, 2025 04:34 AM in response to SoapySquib

Try resetting your router and modem, if separate, and then resetting your network settings.

iPhone > Settings > General > scroll down > Transfer or Reset iPhone > Reset > Reset Network settings

Delete apps having issues and down new copy. Force restart iPhone.

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Answer 4

SoapySquib Author

Level 1

4 points

Mar 1, 2025 05:58 AM in response to Jeff Donald

This is not a network issue as I have tried it on and off WiFi with offline streaming enabled. As stated in my original post, I have already attempted deleting the app and redownloading it, as well as resetting the app from within the settings app.

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