Have Apple scammed me?

From a UK Apple Store, brand new. I even queried when I had an (in store Apple) screen replacement last year wether they’d given me a refurbished replacement phone that alterations may have been missed on - they said no, but frankly I don’t know what to believe from them any more, I feel utterly robbed by them

Thank you, I wish I had- I recently moved away from a town with its own Apple Store which is why I opted for this express replacement service - I wish I hadn’t, I know the experience would have been so different in store - doesn’t really help me now though as I’ve got my replacement handset, my old handset they unjustly accused me of ‘abusing’ returned to me and a £1200+ charge to my credit card - I’ve got a call back with customer relations this morning - is it an outsourced operation or are they actual employees?

Thanks Jeff, I appreciate you taking the time to comment, it feels like I’m shouting into the void with Apple Support- if nothing else perhaps the store can confirm there’s no damage by misuse or non-Apple servicing and I’ll take that info back to Apple support - it may still be and uphill battle given they returned to original handset to me as well as the replacement- like you say - its not an insubstantial amount of money, far from it