Why did my Files app disappear after updating my iPad to iOS 17?

Went to delete an empty file in the app and the app disappeared. The files are located in Pages downloads but cant be opened. Contacted Apple support Chat and referred to senior agent by phone.. call cut off no return call from Apple. You can access the files though by going to the App store and access the files app. It will on allow you open not download but you can access your files.



[Re-Titled by Moderator]

iPad, 17

Posted on Feb 12, 2025 10:50 AM

Reply
4 replies

Feb 12, 2025 01:41 PM in response to Canukjim

Thanks… the file icon is not on home or app library…and does not comeback after reboot.. so there is no path from the home screen to the files. Fortunately (although the icon is hidden) I can access the files through the app store route and possibly store them elsewhere. Unfortunately I cannot delete the app and reinstall without the icon. So kind of hooped so far.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why did my Files app disappear after updating my iPad to iOS 17?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.