iTunes "Restore Backup" button is Grayed-Out

Hello there,


I have installed iTunes from Microsoft store ( latest version) then I have toke a full backup of my iPhone 15 Pro Max in my PC.


I have verified that backup files are in place in this path:


C:\Users\{Username}\Apple\MobileSync\Backup




while upgrading the iPhone I run into an issue which lead me to format the iPhone "Restore iPhone"


then iPhone doesn't allow me to upgrade the iOS....


and I saw one article in Internet instructed that I need to ( Uninstall ) the iTunes then reinstall it again from this link:


Article


After installing the iTunes from the said link, I was able to do the following:


1- Restore the iPhone.

2- upgrade the iOS to 18.3.1


finally, I have tried to restore the backup from the the path but the new iTunes not recognizing it!



How to re-Sync the backup to the new iTunes?

++++++++

My PC Info:


OS: Windows 11 Pro

Version: 24H2

OS Build: 26100.3037


+++++++++


iTunes info:


Version 12.13.4.4

+++++++++




Thank you in advance.




Windows, Windows 10

Posted on Feb 11, 2025 06:09 AM

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iTunes "Restore Backup" button is Grayed-Out

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