iTunes "Restore Backup" button is Grayed-Out
Hello there,
I have installed iTunes from Microsoft store ( latest version) then I have toke a full backup of my iPhone 15 Pro Max in my PC.
I have verified that backup files are in place in this path:
C:\Users\{Username}\Apple\MobileSync\Backup
while upgrading the iPhone I run into an issue which lead me to format the iPhone "Restore iPhone"
then iPhone doesn't allow me to upgrade the iOS....
and I saw one article in Internet instructed that I need to ( Uninstall ) the iTunes then reinstall it again from this link:
After installing the iTunes from the said link, I was able to do the following:
1- Restore the iPhone.
2- upgrade the iOS to 18.3.1
finally, I have tried to restore the backup from the the path but the new iTunes not recognizing it!
How to re-Sync the backup to the new iTunes?
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My PC Info:
OS: Windows 11 Pro
Version: 24H2
OS Build: 26100.3037
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iTunes info:
Version 12.13.4.4
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Thank you in advance.
Windows, Windows 10