Music app not working after Sequoia 15.3 update on iMac

“I have done a Google search and it seems this is a common issue with Sequoia. I have not been able to find a solution and I can't even send an error report because even that option is no longer available. The music app won't work at all now. Instantly get the beach ball from **** every single time I open it.”

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Im not having this issue. But, here are a few things to try…

Troubleshooting Lagging Apps After Updates:

A. Restore from a Backup:

Did you create a backup of your Mac prior to updating? Is so, then restore from the backup. If not, then take this as a learning experience, knowing to always backup your Mac, prior making any major changes to your Mac (i.e. updating the MacOS).

B. Try Safe Mode:

In Safe Mode, login items do not run, and corrupt system files(i.e. caches) are intentionally reset as a way to fix issues

1. Boot: in to Safe Mode
2. Log in: as same user
3. Wait: 30 seconds
4. Restart; your Mac
5. Log in: as same user
6. Open: [the app]
7. See fi the issue persists.

C. Single-Out this User:

Try a pre Administrator user, seeing if you do not get this occur while in it. If so, then it is an issue with the configuration of the current user. If not, then it is an issue with the entire Mac, in which case you should reinstall the macOS. See below...

D. Reinstall the macOS:

Nothing would be deleted. It's just that items that have become corrupted or deleted, would be replaced or reinstalled back to where they should be. Go Here: How to reinstall macOS from macOS Recovery - Apple Support. Important: Be certain to create a backup of your Mac prior to performing the reinstall. That way, you can have something to restore from the Mac from, should anything go wrong with the reinstall. Once reinstalled, try this once more, seeing if you still get this error.

“I have done a Google search and it seems this is a common issue with Sequoia. I have not been able to find a solution and I can't even send an error report because even that option is no longer available. The music app won't work at all now. Instantly get the beach ball from **** every single time I open it.”

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If you’ve seen lots of reports, then the question becomes: “Just how many people have actually reported this to Apple?”

Report this to Apple:

Do Your Part: Report this to Apple. Apple won't get back to you directly, but the more feedback they receive on this, the more they will know what their customers prefer, and what features to include in releases to come. These are just user-to-user forums. Apple barely reads these forums as it is on their own time and will. Apple will know nothing of it, if you do not provide them with your feedback.

1. Go Here: Feedback - Music - Apple
2. Select: "Bug Report" for the "Feedback Type"
3. Select: "Library" for the "What Apple Music feature is your feedback about?"
4. Comment: that you want this to be an option, and why. Include the URL of this thread.
5. Proceed from there as necessary

“I clicked on my provider and entered the password. It is showing that's it's connected to Wifi but nothing is happening. It's just sitting there spinning the world and nothing is happening. I am honestly ready to throw my computer through the window.”

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There is an issue connecting to Apple’s server. So, see if you can connect this to your router, this time using Ethernet. If all you have are USB-C ports, then this would be the adapter to use: Belkin USB-C to 2.5Gb Ethernet Adapter - Apple

Still no success?….

A. Take to an Apple store:

You'd set up a Genius Bar Appointment at your local Apple Store, taking it in for service. There, it will be diagnosed, and you'll be provided with your options.

Or...

B. Take this to an AASP:

See an AASP (Apple Authorized Service Provider) in your local area...

Contacting an AASP: 

1. Go Here: Find Locations - Apple Authorized Reseller
2. Click: Service & Support
3. Enter: your location information
4. See: if there is an AASP nearby
5. Contact: an AASP that shows up, and find out more about the services that they offer to fix the battery

“Music app not working after Sequoia 15.3 update on iMac: […]I do have an external drive and might try that. But honestly my brains are fried. Not sure I can deal with this anymore right now. Not all of us are tech savvy.”

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:)

Reinstall the macOS:

Music part of the macOS. So, one option would be to reinstall the macOS to fix any bugs in this app. Nothing would be lost. It's just that misplaced items would be placed back to where they should be and corrupt system files would be replaced by clean files. Go Here: Reinstall macOS - Apple Support. Boot into Recovery Mode (Intel or Silicon).  Important: Prior to installing an update or performing a reinstallation, to prevent data loss, be sure to Back up your Mac with Time Machine.

ETBug Said:

“Music app not working after Sequoia 15.3 update on iMac:”

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I. Using a Hardware Connection:

Q1. “I live in a tiny rural town and my nearest Apple Store is several hours drive away. The iMac is another room from the modem. I could unplug it all and carry it over to the modem and try connecting direct but not today.[…]”

A1. Pain and annoying though it may seem, trying this hardwired seems a great route to take in troubleshoots get this. I’d give it a go. You may want to see about doing the same.

II. Back Up your Mac:

Q2. “I'm scared to try to sync my phone to it for fear that it will erase all the music on my phone.”

A2. If this is locally stored, then nothing would be lost in this case. Back up your Mac to an external drive(IOW: create a Time Machine Backup), so that you can have something to restore it from when bug issues and data loss occurs.

III. Always Have an Adapter to Use:

Q3. “Most of my music is from CD's (old school). I do have an external CD drive but it's USB and my laptop only has USC's. So I might have to purchase that adapter, which is super annoying, and just start over from scratch.”

A3. Annoying though it may be, an adapter is something you should always have for issues like reading devices and recovering files. The Adapter to Use: USB-C to USB Adapter - Apple. Or, you can use this adapter, so that you don’t lose a ISB-C connection (such as for the power adapter): USB-C Digital AV Multiport Adapter - Apple

IV. Troubleshooting Apple Devices:

Q4. ”Thanks for trying. Whilst I have used Apple for over 15 years, sometimes I really hate it.”

A4. You are welcome. I’d assume you know much about this, having used Mac for quite some time. The way I’ve learned about troubleshooting Apple devices is by taking part in these forums, and having such service of my own. As of this reply, I don’t take much part in Apple Watch posts, as I don’t have one my own. So, take part in forums, and you just might learn quite a bit (and save a load of money, by avoiding taking a class on troubleshooting and learning about Apple devices).

All the best!