I updated my iMac yesterday and now Music App is not working. Is there any way to reinstall Music? It won't play songs and I get the spinning beach ball. If I try to reload my iTunes library it locks the app up and I have to force quit.
[Re-Titled by Moderator]
iMac 27″, macOS 15.3
“I have done a Google search and it seems this is a common issue with Sequoia. I have not been able to find a solution and I can't even send an error report because even that option is no longer available. The music app won't work at all now. Instantly get the beach ball from **** every single time I open it.”
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Im not having this issue. But, here are a few things to try…
Troubleshooting Lagging Apps After Updates:
A. Restore from a Backup:
Did you create a backup of your Mac prior to updating? Is so, then restore from the backup. If not, then take this as a learning experience, knowing to always backup your Mac, prior making any major changes to your Mac (i.e. updating the MacOS).
B. Try Safe Mode:
In Safe Mode, login items do not run, and corrupt system files(i.e. caches) are intentionally reset as a way to fix issues
C. Single-Out this User:
Try a pre Administrator user, seeing if you do not get this occur while in it. If so, then it is an issue with the configuration of the current user. If not, then it is an issue with the entire Mac, in which case you should reinstall the macOS. See below...
D. Reinstall the macOS:
Nothing would be deleted. It's just that items that have become corrupted or deleted, would be replaced or reinstalled back to where they should be. Go Here: How to reinstall macOS from macOS Recovery - Apple Support. Important: Be certain to create a backup of your Mac prior to performing the reinstall. That way, you can have something to restore from the Mac from, should anything go wrong with the reinstall. Once reinstalled, try this once more, seeing if you still get this error.
Safe Mode didn't work. I don't have a backup because my time machine stopped working. This is the second time machine that just crashed and I can't access the files at all. So even though I have two time machines, they don't work. I know it's lazy but I haven't gotten another time machine cause frankly, I'm on a pension and not made of time machines.
I do have an external drive and might try that. But honestly my brains are fried. Not sure I can deal with this anymore right now.
Not all of us are tech savvy.
“I clicked on my provider and entered the password. It is showing that's it's connected to Wifi but nothing is happening. It's just sitting there spinning the world and nothing is happening. I am honestly ready to throw my computer through the window.”
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There is an issue connecting to Apple’s server. So, see if you can connect this to your router, this time using Ethernet. If all you have are USB-C ports, then this would be the adapter to use: Belkin USB-C to 2.5Gb Ethernet Adapter - Apple
Still no success?….
A. Take to an Apple store:
You'd set up a Genius Bar Appointment at your local Apple Store, taking it in for service. There, it will be diagnosed, and you'll be provided with your options.
Or...
B. Take this to an AASP:
See an AASP (Apple Authorized Service Provider) in your local area...
Contacting an AASP:
I do appreciate you trying to help me.
I live in a tiny rural town and my nearest Apple Store is several hours drive away. The iMac is another room from the modem. I could unplug it all and carry it over to the modem and try connecting direct but not today. I have already spent the entire day on this and I'm done in.
The weird thing is that I have Sequoia on my MacBook and Music seems to be working fine, except that it is empty. I'm scared to try to sync my phone to it for fear that it will erase all the music on my phone. Most of my music is from CD's (old school). I do have an external CD drive but it's USB and my laptop only has USC's. So I might have to purchase that adapter, which is super annoying, and just start over from scratch.
Thanks for trying. Whilst I have used Apple for over 15 years, sometimes I really hate it.
“Music app not working after Sequoia 15.3 update on iMac: […]I do have an external drive and might try that. But honestly my brains are fried. Not sure I can deal with this anymore right now. Not all of us are tech savvy.”
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:)
Reinstall the macOS:
Music part of the macOS. So, one option would be to reinstall the macOS to fix any bugs in this app. Nothing would be lost. It's just that misplaced items would be placed back to where they should be and corrupt system files would be replaced by clean files. Go Here: Reinstall macOS - Apple Support. Boot into Recovery Mode (Intel or Silicon). Important: Prior to installing an update or performing a reinstallation, to prevent data loss, be sure to Back up your Mac with Time Machine.
ETBug Said:
“Music app not working after Sequoia 15.3 update on iMac:”
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I. Using a Hardware Connection:
Q1. “I live in a tiny rural town and my nearest Apple Store is several hours drive away. The iMac is another room from the modem. I could unplug it all and carry it over to the modem and try connecting direct but not today.[…]”
A1. Pain and annoying though it may seem, trying this hardwired seems a great route to take in troubleshoots get this. I’d give it a go. You may want to see about doing the same.
II. Back Up your Mac:
Q2. “I'm scared to try to sync my phone to it for fear that it will erase all the music on my phone.”
A2. If this is locally stored, then nothing would be lost in this case. Back up your Mac to an external drive(IOW: create a Time Machine Backup), so that you can have something to restore it from when bug issues and data loss occurs.
III. Always Have an Adapter to Use:
Q3. “Most of my music is from CD's (old school). I do have an external CD drive but it's USB and my laptop only has USC's. So I might have to purchase that adapter, which is super annoying, and just start over from scratch.”
A3. Annoying though it may be, an adapter is something you should always have for issues like reading devices and recovering files. The Adapter to Use: USB-C to USB Adapter - Apple. Or, you can use this adapter, so that you don’t lose a ISB-C connection (such as for the power adapter): USB-C Digital AV Multiport Adapter - Apple
IV. Troubleshooting Apple Devices:
Q4. ”Thanks for trying. Whilst I have used Apple for over 15 years, sometimes I really hate it.”
A4. You are welcome. I’d assume you know much about this, having used Mac for quite some time. The way I’ve learned about troubleshooting Apple devices is by taking part in these forums, and having such service of my own. As of this reply, I don’t take much part in Apple Watch posts, as I don’t have one my own. So, take part in forums, and you just might learn quite a bit (and save a load of money, by avoiding taking a class on troubleshooting and learning about Apple devices).
All the best!
I have done a Google search and it seems this is a common issue with Sequoia. I have not been able to find a solution and I can't even send an error report because even that option is no longer available. The music app won't work at all now. Instantly get the beach ball from **** every single time I open it.
I did the back up. I followed all the instructions for the Reinstall macOS. Started the computer in recovery mode. Got to the "click on a user whose password you know", but it wouldn't let me click it. So tried the "forgot all passwords" ... even though I know my password. But it wouldn't let me click on it. Tried twice.
Thought maybe it had something to do with the fact that I use a trackpad, so now I'm charging up an old mouse.
I've been at this for over 7 hours. All because Apple can't release an update that actually works.
No idea what to do now.
In desperation I tried the other recovery mode, with opt, command + R. It started up with the spinning world logo and asked me to connect to my internet. I clicked on my provider and entered the password. It is showing that's it's connected to Wifi but nothing is happening. It's just sitting there spinning the world and nothing is happening. I am honestly ready to throw my computer through the window.
“I have done a Google search and it seems this is a common issue with Sequoia. I have not been able to find a solution and I can't even send an error report because even that option is no longer available. The music app won't work at all now. Instantly get the beach ball from **** every single time I open it.”
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If you’ve seen lots of reports, then the question becomes: “Just how many people have actually reported this to Apple?”
Report this to Apple:
Do Your Part: Report this to Apple. Apple won't get back to you directly, but the more feedback they receive on this, the more they will know what their customers prefer, and what features to include in releases to come. These are just user-to-user forums. Apple barely reads these forums as it is on their own time and will. Apple will know nothing of it, if you do not provide them with your feedback.
Music app not working after Sequoia 15.3 update on iMac
