eSIM malfunction may have damaged the SIM reader

Hello everyone,


I'm experiencing issues with my iPhone 14 Pro Max. Yesterday, my eSIM stopped working and displayed an "invalid SIM" message. I contacted my carrier, and they advised me to purchase a new eSIM and transfer my number to it, which I did. However, the day before that, I noticed that my eSIM was losing signal, and neither it nor my physical SIM was connecting properly. Toggling the eSIM off and on restored service for my physical SIM, but the phone still showed the "invalid eSIM" message.


I attempted to delete the old eSIM to activate the new one, but the phone wouldn’t remove it. I then visited an Apple Store, where they confirmed that the hardware was functioning correctly. An Apple Store employee restored my phone using a computer, and then they restored it from an iCloud backup.


Additionally, when I performed a factory reset (without using a computer), the phone still couldn’t recognize the physical SIM—regardless of which SIM card I insert (my partner’s phone, however, connects to a network using the same SIM card). I suspect that the SIM reader might be damaged.


Can anyone provide insight into what might be wrong with my phone's SIM slot or suggest possible causes for these issues?


Thanks a lot for sharing your thoughts.

iPhone 14 Pro Max, iOS 18

Posted on Feb 8, 2025 01:04 AM

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3 replies

Feb 10, 2025 12:55 PM in response to Prometheus405

Though omitted from the original problem statement, you know what is wrong here, and have a repair estimate.


Guessing how the hardware failure occurred would involve device access, and the cause of the failure may not be clear even with that access.


I suspect all of the SIM and eSIM issues were all secondary to the failure of the cellular board, or maybe the failure and swelling of the battery, or maybe the iPhone was squeezed.


I'm not aware of an eSIM board, though there is a SIM tray assembly. There is a board that handles cellular communications and a few other details, along with the antennae and related connections located on the bottom of that board. How that board might have failed, or how that board got tangled with the other board or with the chassis, is unclear.


A swollen battery is another potential cause, as well.


SIM and eSIM are but a few bytes of identity data, either identity read from a nanoSIM card, or identity data stored in memory having been read from a QR code or otherwise. Yeah, data can also be written to a nanoSIM, but Apple doesn't store user data on those.

Feb 8, 2025 03:08 AM in response to Prometheus405

To use two different network providers, your iPhone must be unlocked. Otherwise, both plans must be from the same provider. If a CDMA network provides your first SIM, your second SIM won't support CDMA. Contact your network provider for more information. 


If you have an enterprise or corporate data service plan, check with your company administrator to see if they support this feature.


This may help --> SIM not supported No Service Searching Network Provider Lock… - Apple Community

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eSIM malfunction may have damaged the SIM reader

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