eSIM malfunction may have damaged the SIM reader
Hello everyone,
I'm experiencing issues with my iPhone 14 Pro Max. Yesterday, my eSIM stopped working and displayed an "invalid SIM" message. I contacted my carrier, and they advised me to purchase a new eSIM and transfer my number to it, which I did. However, the day before that, I noticed that my eSIM was losing signal, and neither it nor my physical SIM was connecting properly. Toggling the eSIM off and on restored service for my physical SIM, but the phone still showed the "invalid eSIM" message.
I attempted to delete the old eSIM to activate the new one, but the phone wouldn’t remove it. I then visited an Apple Store, where they confirmed that the hardware was functioning correctly. An Apple Store employee restored my phone using a computer, and then they restored it from an iCloud backup.
Additionally, when I performed a factory reset (without using a computer), the phone still couldn’t recognize the physical SIM—regardless of which SIM card I insert (my partner’s phone, however, connects to a network using the same SIM card). I suspect that the SIM reader might be damaged.
Can anyone provide insight into what might be wrong with my phone's SIM slot or suggest possible causes for these issues?
Thanks a lot for sharing your thoughts.
iPhone 14 Pro Max, iOS 18