Face ID not working on my iPhone XR

My Face ID isn’t working


[Re-Titled by Moderator]

iPhone XR, iOS 18

Posted on Feb 7, 2025 05:59 PM

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Question marked as Top-ranking reply

Posted on Feb 7, 2025 06:58 PM

There may be something wrong with your TrueDepth camera. Please review the following articles. 


If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If the above doesn’t help, please make a reservation at your nearest Apple Store Genius Bar or Apple Authorized Service Provider for diagnostics. 


Genius Bar Reservation and Apple Support Options - Apple

2 replies
Question marked as Top-ranking reply

Feb 7, 2025 06:58 PM in response to Reubenkpata

There may be something wrong with your TrueDepth camera. Please review the following articles. 


If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If the above doesn’t help, please make a reservation at your nearest Apple Store Genius Bar or Apple Authorized Service Provider for diagnostics. 


Genius Bar Reservation and Apple Support Options - Apple

Feb 7, 2025 08:01 PM in response to Reubenkpata

Follow these steps, testing after each step:



If that didn’t work, then it could be a hardware issue.


According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Repair Request.



Need more help?



Click ▶︎ Check Repair Status. 🔧



Good luck! 👋🏼😉

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Face ID not working on my iPhone XR

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