Face ID not working on iPhone

My iPhone Face ID is not working



[Re-Titled by Moderator]

iPhone XS Max, iOS 18

Posted on Feb 13, 2025 11:04 AM

Reply
2 replies

Feb 13, 2025 11:15 AM in response to Pt__rohit_sharma

There may be something wrong with your TrueDepth camera. Please review the following support articles. 


If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If the above doesn’t help, please make a reservation at your nearest Apple Store Genius Bar or Apple Authorized Service Provider for diagnostics. 


Genius Bar Reservation and Apple Support Options - Apple 

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Face ID not working on iPhone

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