Carplay disconnects when a message comes through

Hi again, here are more steps you can try to see if it will fix your issue:

1. Disable VPN or Private Relay: If you're using a VPN or Apple's Private Relay, try turning them off before connecting your iPhone to your car's system.

2. Delete and Re-Pair Your Car in CarPlay

Settings:

• On your iPhone, go to Settings >General > CarPlay.
• Select your car and choose Forget This

Car.

• Restart both your iPhone and your car's infotainment system.
• Reconnect your iPhone to your car and set up CarPlay again.

3.Check for Firmware Updates for Your Car's Infotainment System:

Ensure that your Mazda 3's infotainment system is running the latest firmware. You can usually find updates on the manufacturer's website or by contacting your local dealership.

4. Reset Network Settings on Your iPhone:

Go to Settings > General > Reset > Reset Network Settings.

• This will reset Wi-Fi networks and passwords, cellular settings, and VPN settings that you've used before.

If the issue persists contact Apple Support for further assistance.

Hey there,

Try to update your iPhone to the latest iOS version 18.3 ☞ Update your iPhone or iPad - Apple Support

Then try connecting your iPhone to CarPlay to see if the problem has been solved or not, if not tell us know so we can give you another steps to try .

Ian,

You described the same exact problem I am having.

“If I am talking to someone, and a message comes through, it will immediately disconnect the phone from Carplay. The call doesn't disconnect, and if I can unplug / plug the cable back in it will start up again fine and the call will continue.”

I have a MAZDA CX9 not sure if that matters.

I just purchased the Apple 16 and new cord. I hoped the problem went away but it did not. I think it has to be my car?

Joann