iPhone not charging more than 1% and keeps turning off

My iPhone 13 Pro was at 1% so I plugged it in but it's not charging. It says "0% left" on the screen, 1% (and no lightning symbol) on the top right corner and "1% charging" if I go in the settings. What should I believe?

When I plug it in I can hear the charging sound but then the phone stays on 1%, works for a few seconds and then it turns off.

I've tried different cables and even cleaning the charging port. I've soft-resetted it by clicking the volume buttons and the on/off button but it just restarted and kept not charging.

My iPhone is not updated to iOS 18 but it worked just fine until today, also it's refurbed so the battery is not recognized as an original part.

I can't update it with my Macbook because I don't have the storage to do the back up.


The situation started about 10h ago and I've been trying to turn it on since, keeping it plugged in.


Can you help me please? Thank you


iPhone 13 Pro

Posted on Feb 2, 2025 01:42 PM

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Posted on Feb 2, 2025 02:22 PM

You won't lose data on a simple battery replacement, but if there are other things wrong, that is different.


also it's refurbed so the battery is not recognized as an original part.


Unfortunately, the Apple Store and authorized Apple service shops will not service the phone if tampering by an unauthorized person or shop are detected. It's worth a try though to take it to an authorized Apple service shop.


Genius Bar Reservation and Apple Support Options - Apple

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Question marked as Top-ranking reply

Feb 2, 2025 02:22 PM in response to Sara-2003

You won't lose data on a simple battery replacement, but if there are other things wrong, that is different.


also it's refurbed so the battery is not recognized as an original part.


Unfortunately, the Apple Store and authorized Apple service shops will not service the phone if tampering by an unauthorized person or shop are detected. It's worth a try though to take it to an authorized Apple service shop.


Genius Bar Reservation and Apple Support Options - Apple

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iPhone not charging more than 1% and keeps turning off

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