Welcome!
The easy way to help here:
- Bookmark this forum site map: Site Map - Apple Community
- Choose topic areas where you feel you can best contribute.
- Use the site map’ topic links to go directly to those topic areas.
- Work the first few pages with the newest posts.
I leave the site map open in a separate browser tab so I can quickly jump back to it. Just like leaving a post-it note on the index page of a bound reference book.
Would also like to know if there is a separate Apple community app for us to have instead of ticket desk style assistance?
This is a community of end users, not Apple, in spite of "Official Support" in the forum title. Apple has a support app for its mobile devises that gets Apple employees involved, and may work better for ticketed items:
https://apps.apple.com/us/app/apple-support/id1130498044
It does not have the app for macOS.
Glad you are here!
AJ